Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to share your experience with a site we cover? The Australia Online Casinos team is here to help. This page explains how to reach us and what to expect when you do.
How to Reach Us
The quickest way to get in touch is by email. Send your message to [email protected] and we'll do our best to reply within 48 hours on business days. For complex enquiries — especially those about review accuracy or editorial process — please allow a little longer.
When writing to us, it helps to include:
- The casino or page your question is about
- A clear description of what you'd like us to look into or clarify
- Any relevant screenshots or links, where applicable
What We Can Help With
We cover a range of topics across the site, and our team is best placed to assist with the following:
| Enquiry type | What to include |
|---|---|
| Review accuracy or outdated information | The casino name, the detail in question, and a source if you have one |
| Reader feedback on a casino experience | Which casino, a brief account of what happened, and any relevant dates |
| Editorial or commercial enquiries | Your organisation name and a short outline of what you're proposing |
| General site questions | The page or section you're referring to |
Reader Feedback Keeps Our Reviews Honest
Our reviews are researched and updated regularly, but we also rely on readers who have first-hand experience with the casinos we cover. If something has changed — a withdrawal time, a bonus condition, a customer support issue — we want to know. Reader reports that we can verify are factored into future updates.
We do not publish unverified complaints, and we do not remove accurate editorial content on request. If you believe we have published a factual error, email us with the details and we will investigate.
What We Don't Handle Directly
Australia Online Casinos is an independent comparison and review site. We are not affiliated with the casinos we cover and we cannot intervene in disputes between players and operators. If you have an unresolved issue with a casino, the right first step is to contact that casino's support team directly. For ongoing concerns, consider visiting our responsible gambling page, which lists independent support resources available to Australian players.
Editorial Independence
Our rankings are based on editorial assessment. Commercial relationships with operators do not determine where a casino is placed — you can read more about how we evaluate sites on our about us page. If you have concerns about our editorial process or our terms and conditions, we're happy to discuss them by email.
Response Times
We aim to respond to all messages within 48 hours on weekdays. Emails sent over the weekend or on Australian public holidays will be picked up on the next business day. We read every message, though we may not be able to reply individually to every piece of feedback received.